Users of Durham One Call can now monitor their service requests online thanks to a new tracking system available on the City of Durham's Web site.

According to Terri Ettson, manager of Durham One Call, the new tracking system allows citizens to view the status of their service requests any time of the day, seven days a week.

"We heard from our citizens that being able to track a request online was important to them and a service they wanted, but one that we didn't offer," Ettson said. "If a citizen wanted to check on the status of a service request, they had to call us at 560-1200 for an update. Now, they can simply visit the City's Web site to view the status of their service request."

Durham One Call users can access the online tracking system at www.durhamnc.gov/departments/onecall/service_index.cfm.

About Durham One Call
Durham One Call is a centralized contact center for non-emergency information and services offered by the City of Durham. Prior to the center opening, residents had to call the correct City department to request a service or get information about City services, meetings, or events. Now, residents either complete a request online at www.durhamnc.gov/departments/onecall/ or dial (919) 560-1200 to speak to a customer service representative, who either answers the caller's question or dispatches a service request to the appropriate department.

The center is open from 7 a.m. to 6 p.m. weekdays and uses an answering service for calls received after hours. A Durham One Call representative is also located in the City Hall lobby and Spanish-speaking representatives are available at the center as well